11/00-Pres. Verizon Wireless
10/15-Pres., Basking Ridge NJ, MTSIV - IT Business Analyst:
Represent sales, service, digital communication, and reporting applications in various BT agile and enterprise waterfall projects.
05/12-10/15, Warren NJ, MTSIII - IT Business Analyst:
Supported transition of customer service software from .net desktop to a Java web framework, and Excel reporting requirements for business-to-business account reps.
01/07-05/12, Branchburg NJ, Network MTS - Technical Writer / Business Analyst:
Elicited requirements, conducted business process analysis, designed front-end layout, and wrote user docs for network performance reporting and doc management apps.
12/04-01/07, Branchburg NJ, Network MTS - Technical Writer:
Wrote procedures & standards documents for system & database administrators, and managed published content on Vignette & Apache websites. Also, created architecture & process models with ARIS, and integrated with published documents.
01/04-10/04, Branchburg NJ, Contracted through Cutting Edge Solutions, Inc, Manville, NJ. Technical Writer:
Collaborated with Solaris® & Oracle® administrators on installation procedures for network software systems such as Lucent ProspectTM,
and documented operational activities such as managing sudoers, renaming hosts, and adding systems to a storage area network (SAN).
11/00-01/04, Warren NJ, Contracted through CSI, E. Hanover, NJ. Technical Writer:
Wrote support & troubleshooting guides for on-call administrators of Tier 1 & Tier 2 software systems, researched and documented architecture & design of network infrastructure, and prepared data center policies. Finalized requirements for custom implementations of Remedy® Action Request System (ARS), assisted with test case preparation & black-box GUI testing, and published user manuals.
Published standard operating procedures (SOPs) for data network operations center (DNOC) network fault resolution, and wrote requirements for network management applications. Researched IEEE SDLC standards for quality / change control workflow.
10/04-12/04 Pfizer Consumer Healthcare, Morristown, NJ, contracted through Pioneer Data Systems, Edison, NJ. Technical Writer:
Applied extensive content & formatting revisions to a set of user guides for a complex web-based inventory reporting system,
and created a user guide for a smaller ACNielsen data reporting and analysis tool.
11/98-11/00 Lucent Technologies, Warren, NJ, contracted through Cotelligent, Bridgewater, NJ. Documentation Specialist:
Improved instructions for a complex UNIX installation procedure, then stayed on to manage and implement documentation updates (installation & configuration guides, system command manual-pages, end-user procedural & reference documents, and online help)
for two software products with multiple release schedules for several customers in a formal CMM software cycle.
11/96-9/98 Boeing Helicopters Division, Ridley Park, PA, contracted through Avionics Research Corp., New York. Technical Writer:
Wrote functional test & troubleshooting interactive electronic technical manual (IETM) tasks per AECMA Simplified English standards,
and designed corresponding illustrations, for US Marine Corps V-22 Osprey & US Army CH-47 Chinook org-level maintenance databases.
9/95-11/96 Phoenix International, Maitland, FL. Communications Specialist:
Maintained user documentation, release notes, and context-sensitive interactive online help for a multi-module, Windows®-based banking management software system in a semi-formal software release cycle. Also designed and implemented a company intranet.
6/93-9/95 Northrop Grumman ESID, Melbourne, FL, contracted through RMI, New York. Technical Writer:
Wrote theory of operation & maintenance manuals for US Air Force E-8C Joint Stars comm. equipment per specs MIL-M-83495 & MIL-M-38784B, based on engineering blueprints & logistics systems analysis (LSA) data. Assisted with on-board software performance testing.
01/07-Pres. Self, Manville NJ. Property Manager: Market and maintain two residential rental apartments.
12/04-1/06 Automated Systems Design, Lehigh Valley, PA, through Cutting Edge Solutions, Manville, NJ. Technical Writer:
Created system administration testing & analysis documents for clustered UNIX systems.
10/02-9/05 HealthQuest Technologies, Monticello, FL, through Cutting Edge Solutions, Manville, NJ. Web Administrator:
Updated content as needed, maintain PHP & JSP scripts, and apply search engine marketing (SEM) techniques for pionair.net.
05/02-01/05 Essential Water & Air, Dallas TX, through Cutting Edge Solutions, Manville, NJ. Web Administrator:
Performed site content maintenance and PIMS ICM support for ewater.com.
11/00-3/02 Lucent Technologies, Warren, NJ, contracted through Cotelligent, Bridgewater, NJ. Documentation Specialist:
Assisted with ongoing revision and translation of end-user documents.
2/93-5/93 Nephron Pharmaceuticals Corporation, Orlando, FL. Technical Writer:
Designed and wrote protocols according to FDA specifications, tested pharmaceutical equipment and completed test reports, and produced company operation manuals for equipment in compliance with FDA regulations.